1. Privacy Policy

Last Updated: January 2026

Introduction

Dacrelands Clinic ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This policy explains how we collect and use your data in accordance with the UK General Data Protection Regulation (UK GDPR).

Data We Collect

To provide effective healthcare, we collect:

• Identity Data: Name, date of birth, and gender.

• Contact Data: Address, email, and phone number.

• Health Data: Medical history, notes from consultations, and treatment plans.

• Financial Data: Payment details for services rendered.

How We Use Your Data

We process your information to:

• Provide clinical assessment and treatment.

• Maintain accurate medical records (a legal requirement).

• Communicate regarding appointments or follow-up care.

• Process payments.

Data Retention

Medical records are retained in accordance with UK law and British Medical Association (BMA) guidelines, typically for 8 years after your last treatment (or until age 25 for minors).

Your Rights

You have the right to access your data, request corrections, or ask for data erasure (subject to legal retention requirements). To exercise these rights, contact Charles at This email address is being protected from spambots. You need JavaScript enabled to view it..

2. Terms of Service

Last Updated: January 2026

Services Provided

Dacrelands Clinic provides clinical healthcare services. By booking an appointment, you agree to provide accurate health information and follow the advice provided by our practitioners.

Appointments & Cancellations

• Booking: Appointments can be made via phone (07961 051593) or email.

• Cancellations: We require at least 24 hours' notice for cancellations. Failure to provide notice may result in a cancellation fee.

• Late Arrivals: If you arrive late, your session may be shortened to avoid impacting subsequent patients, but the full fee will still apply.

Payment Terms

• Fees are due at the time of the appointment unless otherwise agreed.

• We accept [PayPal, cash, card, bank transfer].

Professional Liability

Our practitioners are fully insured and registered with their respective professional bodies. Dacrelands Clinic maintains a safe environment for all patients, but we reserve the right to refuse treatment if a patient is abusive or if the treatment is deemed clinically inappropriate.

Contact Information

Dacrelands Clinic Aldrens Lane, Skerton, Lancaster, LA1 2DU Tel: 07961 051593 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

1. Updated Privacy Policy Addendum

Online Bookings & Digital Data

When you book an appointment via our website or third-party booking platforms:

• Cookies: We may use cookies to improve your booking experience and remember your preferences.

• Third-Party Processors: We use secure, GDPR-compliant booking software to manage our diary. Your data is encrypted and used solely for scheduling and clinical reminders.

Insurance Providers

If you are using private health insurance, we may share necessary "Identity" and "Health Data" (such as diagnostic codes or treatment dates) with your provider to facilitate claims. We only share the minimum information required to process your reimbursement or direct billing.

2. Updated Terms of Service Addendum

Online Booking Policy

• Account Responsibility: If you create an account on our booking portal, you are responsible for maintaining the confidentiality of your login credentials.

• Confirmation: A booking is only considered "confirmed" once you receive an automated email or SMS confirmation from Dacrelands Clinic.

• Technical Issues: We are not liable for any missed appointments resulting from technical failures of third-party internet service providers.

Private Health Insurance

• Patient Responsibility: It is your responsibility to check with your insurer (e.g., Bupa, AXA, Vitality) that your specific treatment is covered before your appointment.

• Authorisation Codes: You must provide a valid pre-authorisation code and your membership number at or before the time of treatment.

• Shortfalls: In the event that your insurance provider refuses payment or only pays a portion of the fee (a "shortfall"), you remain personally liable for the outstanding balance, which must be settled within 7 days of notification.

Clinic Contact Details

Dacrelands Clinic Aldrens Lane, Skerton, Lancaster, LA1 2DU Tel: 07961 051593 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.